The Conference for Machine Learning Innovation

How to raise intelligent Chatbots, keep them smart and make them useful

Session
Join the ML Revolution!
Until June 2
✓ Save up to 226€
✓ Group discount
✓ Special discount for freelancers
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Join the ML Revolution!
Until June 2
✓ Save up to 226€
✓ Group discount
✓ Special discount for freelancers
Register Now
Thank you for attending!
Register Now
Thank you for attending!
Register Now
Join the ML Revolution!
Register until conference starts:
✓ 2 in 1 conference special
✓ 10 % Team Discount
Register Now
Join the ML Revolution!
Register until conference starts:
✓ 2 in 1 conference special
✓ 10 % Team Discount
Register Now
Infos

Chatbots have arrived in business reality: they offer a simple but powerful self-service approach for customers to handle business transactions. Chatbots are available 24*7, are scalable and can reduce cost significantly.

However: a lot of today’s chatbots are not well trained (aka "dumb") and/or offer little benefit to the users. We discuss and demonstrate our approach to address these issues:

  • Subject matter experts can train the bots themselves, using familiar tools
  • Use separate bots for specific information domains and integrate them using a concierge service
  • Have the chatbot handle real business transactions for the user – acting as the conversational interface to complex backend systems
  • Hand over chats to human agents
  • Provide an abstraction layer to integrate front end channels, multiple chatbot platforms as well as backend systems

This Session originates from the archive of Diese Session stammt aus dem Archiv von BerlinBerlin . Take me to the program of . Hier geht es zum aktuellen Programm von Munich Munich .

This Session originates from the archive of Diese Session stammt aus dem Archiv von BerlinBerlin . Take me to the program of . Hier geht es zum aktuellen Programm von Singapore Singapore .

This Session originates from the archive of Diese Session stammt aus dem Archiv von BerlinBerlin . Take me to the program of . Hier geht es zum aktuellen Programm von Berlin Berlin .

This Session Diese Session originates from the archive of stammt aus dem Archiv von BerlinBerlin . Take me to the current program of . Hier geht es zum aktuellen Programm von Munich Munich , Singapore Singapore or oder Berlin Berlin .

Behind the Tracks