The Conference for Machine Learning Innovation

How to raise intelligent Chatbots, keep them smart and make them useful

Session
Join the ML Revolution! Register until November 7th: ✓Save up to € 210 ✓ 10% Team Discount Register Now
Join the ML Revolution!
Until Conference starts:
✓Special discount for Freelancers
✓10% Team Discount
Register Now
Join the ML Revolution!
Until Conference starts:
✓Special discount for Freelancers
✓10% Team Discount
Register Now
Join the ML Revolution!
Register until December 12:
✓ML Intro Day for free
✓Raspberry Pi or C64 Mini for free
✓Save up to $580
Register Now
Join the ML Revolution!
Register until December 12:
✓ML Intro Day for free
✓Raspberry Pi or C64 Mini for free
✓Save up to $580
Register Now
Join the ML Revolution!
Register until March 5:
✓ML Intro Day for free
✓Save up to 500 €
✓10 % Team Discount
Register Now
Join the ML Revolution!
Register until March 5:
✓ML Intro Day for free
✓Save up to 500 €
✓10 % Team Discount
Register Now
Infos

Chatbots have arrived in business reality: they offer a simple but powerful self-service approach for customers to handle business transactions. Chatbots are available 24*7, are scalable and can reduce cost significantly.

However: a lot of today’s chatbots are not well trained (aka "dumb") and/or offer little benefit to the users. We discuss and demonstrate our approach to address these issues:

  • Subject matter experts can train the bots themselves, using familiar tools
  • Use separate bots for specific information domains and integrate them using a concierge service
  • Have the chatbot handle real business transactions for the user – acting as the conversational interface to complex backend systems
  • Hand over chats to human agents
  • Provide an abstraction layer to integrate front end channels, multiple chatbot platforms as well as backend systems

Behind the Tracks