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✓Save more than 500 € and get ML Intro Day for free
✓ Workshop day for free
✓10 % Team Discount
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Register until December 12:
✓ML Intro Day for free
✓Raspberry Pi or C64 Mini for free
✓Save up to $580
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Register until November 7th:
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✓10% Team Discount
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Register until November 7th:
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✓10% Team Discount
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Infos
14:15 - 15:00
Salon 8+9
Description
Chatbots have arrived in business reality: they offer a simple but powerful self-service approach for customers to handle business transactions. Chatbots are available 24*7, are scalable and can reduce cost significantly.
However: a lot of today’s chatbots are not well trained (aka "dumb") and/or offer little benefit to the users. We discuss and demonstrate our approach to address these issues:
- Subject matter experts can train the bots themselves, using familiar tools
- Use separate bots for specific information domains and integrate them using a concierge service
- Have the chatbot handle real business transactions for the user – acting as the conversational interface to complex backend systems
- Hand over chats to human agents
- Provide an abstraction layer to integrate front end channels, multiple chatbot platforms as well as backend systems
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This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von Singapore Singapore .