Register until the conference starts:
✓ 50% off on all prices
✓ 10% team discount
Register Now
Register until the conference starts:
✓ 50% off on all prices
✓ 10% team discount
Register Now
Register until November 4:
✓ 2 in 1 conference special
✓ Save up to €220
✓ 10 % Team Discount
Register Now
Register until November 4:
✓ 2 in 1 conference special
✓ Save up to €220
✓ 10 % Team Discount
Register Now
Register until the conference starts:
✓ 2-in-1 conference special
✓ 10 % Team Discount
Register Now
Register until the conference starts:
✓ 2-in-1 conference special
✓ 10 % Team Discount
Register Now
Infos
Description
Chatbots have arrived in business reality: they offer a simple but powerful self-service approach for customers to handle business transactions. Chatbots are available 24*7, are scalable and can reduce cost significantly.
However: a lot of today’s chatbots are not well trained (aka "dumb") and/or offer little benefit to the users. We discuss and demonstrate our approach to address these issues:
- Subject matter experts can train the bots themselves, using familiar tools
- Use separate bots for specific information domains and integrate them using a concierge service
- Have the chatbot handle real business transactions for the user – acting as the conversational interface to complex backend systems
- Hand over chats to human agents
- Provide an abstraction layer to integrate front end channels, multiple chatbot platforms as well as backend systems
This Session originates from the archive of Diese Session stammt aus dem Archiv von BerlinBerlin . Take me to the program of . Hier geht es zum aktuellen Programm von Singapore Singapore .
This Session originates from the archive of Diese Session stammt aus dem Archiv von BerlinBerlin . Take me to the program of . Hier geht es zum aktuellen Programm von Berlin Berlin .