The Conference for Machine Learning Innovation

How to raise intelligent Chatbots, keep them smart and make them useful

Session
Join the ML Revolution!
Register until October 15:
✓Save up to 223 €
✓10 % Team Discount
Register Now
Join the ML Revolution!
Register until October 15:
✓Save up to 223 €
✓10 % Team Discount
Register Now
Join the ML Revolution!
Register until December 12:
✓ML Intro Day for free
✓Raspberry Pi or C64 Mini for free
✓Save up to $580
Register Now
Join the ML Revolution!
Register until December 12:
✓ML Intro Day for free
✓Raspberry Pi or C64 Mini for free
✓Save up to $580
Register Now
Join the ML Revolution!
Register until November 7th:
✓Save up to € 210
✓10% Team Discount
Register Now
Join the ML Revolution!
Register until November 7th:
✓Save up to € 210
✓10% Team Discount
Register Now
Infos
Tuesday, December 10 2019
14:15 - 15:00
Room:
Salon 8+9

Chatbots have arrived in business reality: they offer a simple but powerful self-service approach for customers to handle business transactions. Chatbots are available 24*7, are scalable and can reduce cost significantly.

However: a lot of today’s chatbots are not well trained (aka "dumb") and/or offer little benefit to the users. We discuss and demonstrate our approach to address these issues:

  • Subject matter experts can train the bots themselves, using familiar tools
  • Use separate bots for specific information domains and integrate them using a concierge service
  • Have the chatbot handle real business transactions for the user – acting as the conversational interface to complex backend systems
  • Hand over chats to human agents
  • Provide an abstraction layer to integrate front end channels, multiple chatbot platforms as well as backend systems

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von Online Edition Online Edition .

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von Munich Munich .

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von Singapore Singapore .

Take me to the full program of Zum vollständigen Programm von Berlin Berlin .

This Session Diese Session belongs to the gehört zum Programm von BerlinBerlin program. Take me to the current program of . Hier geht es zum aktuellen Programm von Online Edition Online Edition , Munich Munich , Singapore Singapore or oder Berlin Berlin .

Behind the Tracks